Our Promise
Quality Guarantee
Every order is checked, sealed and sent with care. If something isn't right, we'll make it right.
100% Authentic, Halal & Cruelty-Free
Every product we sell is genuine, sealed, Halal-certified and never tested on animals — sourced direct and verified before it reaches you.
What we cover
- Items that arrive damaged, broken, or leaking
- Wrong product or shade sent in error
- Missing items from your order
- Manufacturing defects (e.g. a faulty pump, dried-out or spoiled product)
- Sealed products that don't match the listing
What we can't cover
- Opened or used products (for hygiene & safety reasons)
- Change of mind once a product has been opened or swatched
- Minor shade differences due to screen/lighting variation
- Damage caused by misuse, heat, or improper storage
- Items reported after the 7-day window has passed
How to make a claim
1
Contact Us
Message us within 48 hours of delivery with your order number and a clear description of the issue.
2
Share Photos
Send photos (or a short unboxing video) of the product and the outer packaging so we can verify quickly.
3
Resolution
Once verified, we'll replace the item or issue a refund — no fuss, no back-and-forth.
Tips for a smooth claim
- •Record a quick video while unboxing your order
- •Inspect items as soon as they arrive and report issues within 48 hours
- •Keep the original packaging until you're happy with everything
- •Save your order confirmation email for reference